NEWS & EVENTS
31 Mar 2020
Company Statement Regarding COVID-19 (Coronavirus)
With specific reference to the Coronavirus (COVID-19) disease and its potential impact on Royal Reesink group operational activities, we would like to reassure you that we are managing and monitoring the fast developing situation.
To our customers,
As a result of the increasing uncertainty in our lives at the moment with the outbreak of COVID-19, we wanted to let you know Reesink UK is working hard to maintain levels of customer service to you in these unprecedented times, while ensuring the safety of our customers and employees.
Health and wellbeing of customers and employees is critical
The number one priority is the health and wellbeing of our customers and employees. We have adopted additional hygiene and distancing measures within our operational locations to protect staff, their families and our customers. We have taken steps to minimise unnecessary travel and all contact will be managed through agreed necessity, adopting best practice precautions for health.
Here to help
We’re working hard to ensure we provide the best service to you during this period. We have a dedicated team meeting on a daily basis to coordinate specific risk assessment activities and doing their utmost to maintain response times and critical stock levels. Now, as ever, the entire team – in our service centres, warehouses and across our supply chain – is working tirelessly to deliver for our customers, so please be reassured you have support from us when it comes to service and parts supply. As part of the new measures, to protect staff and their families, we have introduced shorter working hours and reduced our daily workforce.
From 1st April 2020, we will be working a reduced week, Monday – Thursday, 8.30am – 5.00pm. Importantly, we will have a limited switchboard service, so please note direct contact information below:
Via online form:
Due to a reduction in staffing levels, if you are unable to reach us via our main office number, 01480 226800, then for urgent assistance please contact the following:
Spare Parts: 01480 226854
Toro Product Support/Warranty: 01480 226895
Irrigation Support: 01480 226872
Tractor Support: 01480 226922
General: 01480 226981 or 01480 226950
Accounts: 01480 226803
For urgent assistance from our branch locations, please use the following contacts:
Reesink Turfcare Scotland
Sales / General:
Reesink Turfcare South East
Sales / General:
Reesink Turfcare East Anglia
Parts: 01480 226896
Service / General:
Throughout these uncertain times, one thing you can be certain of is that we’ll be relentlessly focussed on doing everything we can to support our customers while we are able, making sure there’s as little disruption to your working life as possible. We will continue to manage and monitor the fast-developing situation, promptly reacting to any future developments as best we can.
And please remember we’re always only a phone call away if you have any concerns or questions.
David Cole, managing director